Mundo Crown Tours

GENERAL CONDITIONS CONBINED TRAVEL | DETAILED SERVICES AND GROU

COMBINED TRIPS

The Travel Agency must have the legal capacity necessary to acquire the services or products offered through the web, in such a way that it fully understands and understands the general conditions of such use. In the event that a service is contracted by an unauthorized natural person, MUNDO CROWN TOURS will not be liable, and must assume the expenses incurred by the individual or unauthorized company.

PROCUREMENT OF PRODUCTS AND SERVICES

The sale of tourist products and services that are provided through the website will be managed and carried out by MUNDO CROWN TOURS.
The realization by the Travel Agency of reservations or purchases of services on package holidays will be subject to the specific conditions established by said suppliers. The tickets issued to the customer will contain important notices informing of the limitations of liability and notices about limitations of liability regarding luggage.
The Travel Agency must accept and respect these conditions of purchase established by the suppliers of products or services, including package holidays, will be liable to the customer for compliance with the obligations specified in the regulations in force.

PAYMENTS

The Travel Agency undertakes to pay for the contracted services through the following means of payment:
- Payment by transfer within 24 hours from the confirmation of the services to the number provided by MUNDO CROWN TOURS to the requesting Agency.
- Income in cash in any of the accounts indicated by MUNDO CROWN TOURS.
The purchase of any product will be considered effective at the moment when MUNDO CROWN TOURS receives proof of income made to the bank account, and until that moment the reservation may be canceled by MUNDO CROWN TOURS.

CONTRACTING OF AIR TICKETS

For the request or purchase of a plane ticket, The Travel agency will be able to use the web page to realize his management of information or purchase.

CHARGES OF MANAGEMENT AND EMISSION
The expenses corresponding to the management and emission of air tickets are not refundable in any case and are independent from the rate chosen by the Agency. The final price of every ticket includes the following concepts: rate of the distance or distances, airport rates, I recharge for fuel, of safety and a post for emission of tickets.

MUNDO CROWN TOURS RESPONSIBILITY

In case of reservation of air tickets across Internet, the contractual relation is established directly between the supplier and the final Agency. WORLD CROWN TOURS effects the reservation by request of the Agency and perceives the economic remuneration for his professional activity, but any situation in relation to the flight (changes of schedule, delays, loss of baggage, etc) it will be the only and exclusive responsibility of the airline contractor.

CONDITIONS OF THE CONTRACT

- Terms of the contract to bearing in mind:
- ticket implies the ticket of passage and heel of baggage; transporter means any airline that it transports, to the passenger or his baggage; AGREEMENT OF WARSAW implies the Agreement for the Unification of the Rules relative to the Air International Transport signed in Warsaw on October 12, 1929, or the above mentioned Agreement as it was modified in The Hague on September 28, 1955, as it is the case.
- The realized transport is subject to the procedure established by the Agreement of Warsaw until the transport is not an international transport.
- Any transport realized by every transporter they will be submitted to:
- The dispositions that consist in every ticket,
- The applicable rates,
- The conditions of transport established by the transporter and the regulations that form a part of the contract, except in case of transport realized between the United States or Canada and any another country, for which the in force procedure will be applied in the above mentioned countries.
- The name of the transporter will turn out to be abridged in the ticket, being indispensable that the complete name and his abbreviation appear in the manuals, conditions, regulations or schedules of the transporter; the direction of the transporter is that of the airport of exit; the been convenient scales are those points that are indicated in the above mentioned ticket.
- The transporter who issues a ticket using the lines of another transporter, it acts only as agent.
- In case of suffering hurts in the baggage, in international transport, one will have to present in writing the claim to the transporter immediately after the hurt be discovering or at the maximum on 7 days following the delivery date; in case of delay, the claim will have to appear in 21 days following the date in which the baggage was delivered.
- The airlines allow to invoice without aftercost baggage that does not overcome the 20 kgs for the tourist class and 30 kgs for the preferential class. Also it is allowed raise to the plane a hand-luggage being his weight lower than the 10 kgs bearing in mind that will not allow himself the access to the plane with certain articles as scissors of hand, it cuts nails, electric razors, etc. There will not be accepted in any case considered dangerous materials (explosive, corrosive or poisonous). As for pets, sports, musical equipments, etc. They are not considered to be a baggage; therefore it must be reported in advance since the airline will establish his treatment and / or additional post.
- The ticket is valid for one year from the date of issue, unless another thing is specified in the own ticket or the airline indicates the opposite.
- The Transporter promises, in the possible thing, to expire with the indicated schedules. In case of extreme need and without previous notice, the transporter can use other planes and modify or suppress scales foreseen in the ticket. The schedules are subject to modification without previous notice. The transporter does not assume the responsibility of guaranteeing the links.
- The passenger will have to present the documents of exit and, entered, as well as come to the airport at the hour distinguished by the transporter or, in case of none having been indicated, with the sufficient anticipation that should allow him to complete the steps of exit. It is recommended to appear by a minimum of 60 minutes of anticipation in case of national flights and 150 minutes in case of international flights.
- No agent, employee or representative of the transporter has authority to modify any of the dispositions established in the contract.
- The passenger must re-confirm the schedules of exit of his flight with 48 hours of anticipation.
NOTES: In domestic Spanish transport the responsibility of the transporter remains limited in agreement on the Law of Air Navigation of July 21, 1960 and R. Decree 2333/1983, of August 4.

RESPONSIBILITY OF THE AIR COMPANIES IN RELATION WITH THE PASSENGERS AND THEIR BAGGAGE

The responsibilities and coverages of insurances in case of any incident are directly a responsibility of the airline, of conformity with the community legislation and the Agreement of Montreal. To consult supposed or major information, everything him will be detailed in the own back of the air ticket.

RIGHTS OF THE PASSENGERS IN CASE OF REFUSAL OF LOADING AND CANCELLATION OF THE FLIGHT

Everything related to this point is a direct competition of the airline with which the air distance is realized, staying out of any responsibility to WORLD CROWN TOURS that acts only like mediating between the client and the transporter at the moment of the purchase of his tickets.

CONTRACTING OF COMBINED TRIPS: GENERAL CONDITIONS, APPLICABLE LEGISLATION AND ACCEPTANCE OF THE GENERAL CONDITIONS

The General Conditions are subject to to the Legislative Royal decree 1/2007, of November 16, by which there is approved the remolten Text complementary of the general law of defense of the consumers and users and other laws, and to the Law 7/1998, of April 13, on General Conditions of the Contracting (14-4-98). The present General Conditions will join, signed on the contracting parties, for all the contracts of combined trips which object it are the programs / offer contained in the program / leaflet and they force to the parts, with the particular conditions that are agreed in the contract or that consist in the documentation of the trip facilitated simultaneously to the subscription of the contract. MUNDO CROWN remains adhered neither to any system of mediation nor arbitration (Arbitral Meeting of Consumption, transport, etc.), except express agreement in contract.
• Regulation 261/04 on the denial of boarding, cancellation or long delay of flights. When the Cía. Air cancels a flight or incur a long delay will be responsible for providing proper assistance and attention to affected passengers, having to bear the costs of meals, calls, transportation and overnight if necessary, by virtue of the provisions of the EEC Regulation 261 / 04, which establishes the common rules on compensation and assistance of air passengers in cases of denial of boarding and cancellation or long delay of flights. In case of flight cancellation, you will also be obliged to pay the corresponding compensation to the passenger, as well as reimburse the price of the plane ticket if the passenger opts for this option. If the cancellation is due to extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken, the air carrier in charge of carrying out the flight will not be obliged to pay the compensations but will pay the necessary assistance and attention to the affected passengers and to reimburse them the price of the ticket if they opt for this option.
• EEC Regulation 2111/2005. In accordance with the provisions of Regulation CEE 2111/2005, the organizing agency at the moment of confirming the reservation will inform about the identity of the airlines operating the flights. If, at the time of booking, the exact identity of the flight operating company is not known, the organizing agency will ensure that the passengers of the company that will probably operate the flight are informed. Likewise, if after confirming the reservation the operating company of the flight is changed, the organizing agency of the trip will take immediately all the appropriate measures to make sure that the change is informed as soon as possible to the passengers.

INSCRIPTIONS AND REIMBURSEMENTS

In the moment of the contracting there will be requested to the Agency the revenue of 40 % of the total amount of the trip, not being effective the reservation in case of the above mentioned revenue not realize. The remaining amount will have to subscribe at least thirty days before the date of the exit, doing the delivery of the bonds or documentation of the trip. In case of there not be effecting on the part of the Agency the revenue of the remaining quantity of the trip there will be understood that the Agency already is not interested in the requested trip, happening to act as described in the paragraph of cancellations.

PRICE

The price of the combined Trip includes:
- Transfer in/out, as long as remain reflected this way in the program.
- The housing and food regime that appears in the contract or in the documentation that submits to the client in the moment to sign it. - The rates or taxes of the hotels and the indirect taxes: I.V.A., I.G.I.C, etc., when they are applicable. - Assistance for our personnel during the trip, as long as remains reflected this way in the program.
- Any other service or product that turns out to be detailed in the program or contracted trip.

Review of prices:
The price of the trip has been established on the basis of the types of change, rates of transport, cost of the fuel and rates and applicable taxes in the issue date of the program. Any variation of the price of the above mentioned elements will be able to give place to the review of the final price of the trip, both to the rise and to the fall, these modifications will be notified to the consumer. In no case, it will be checked to the rise in 20 days previous to the date of exit of the trip, respect of already realized requests.

Exclusions:
The price of the combined trip does not include: Visas, rates of airport, and / or rates of entry and exit, certificates of vaccination, personal expenses, you give for drink or any other service not specified in the program. In case of the cruises, in the price of the trip a complementary contribution is not included that usually, though of erroneous form, it is in the habit of being named a gratuity, which amount is depending on the duration of the trip and which addressee takes as an only one to the staff, respect of which to the beginning of the trip one warns the client who must assume the commitment to deliver in conclusion of the trip.

EXCURSIONS OR OPTIONAL VISITS

In case of excursions or visits not contracted in origin, it thinks that they do not form a part of the contract of combined trip. His information in the web page is of informative character and the price is estimated, the final price will be informed to the client in the moment to contract them in the place of destination.

CANCELLATION OF THE TRIP FOR NOT REACHING THE NUMBER OF PERSONS INSCRIBED IN THE FORESEEN MINIMUM

The client can cancel the contracted services, making the return of the amounts he had paid, both the total price and the advance, but must compensate the Agency for the following items:
- Management expenses and cancellation fees, if any.
- A penalty of 10% of the total trip if the cancellation occurs more than ten days and less than fifteen days before the start date of the trip; 20% between days 3 and 10, and 25% within forty-eight hours before departure.
They will be taken as causes of force majeure, which will leave the client free of any payment, death, serious illness or accident of the user, spouse, children, parents or siblings.
In case of not showing up at the scheduled time of departure, you will not be entitled to a refund of the amount paid.
In cases where the trip is conditioned to a certain number of passengers and does not reach the required number, the customer will be entitled to reimbursement of the total price or amounts advanced as a reservation, without being able to claim compensation amount. , being necessary the notification to the client on the part of the Agency with a minimum of ten days before the anticipated date of departure.

ALTERATIONS

MUNDO CROWN TOURS undertakes to provide all the contracted services specified in the program:
- In the event that, before departure, the organizer is obliged to modify any essential element of the contract, including the price, he must immediately inform the consumer.
- In such a case, the consumer may choose to end the contract without any penalty or accept the modification and its impact on the price. The client must communicate the decision he makes within three days after being notified of the variation referred to in the previous section. In the event that the consumer does not notify his decision, it will be understood that he opts for the termination of the contract without any penalty.
- In the event that the consumer chooses to cancel the trip, the customer will be entitled to reimbursement of all amounts paid, or to the completion of another combined trip of equivalent or greater amount, provided that the Organizer can propose it. In the event that the offered trip is of inferior quality, the Organizer must reimburse the client, when applicable, depending on the amounts already paid, the price difference, according to the contract.
- In the above cases, the Organizer will be responsible for payment to the consumer of the corresponding compensation for breach of the contract, which will be 5% of the total price of the contracted trip, if the aforementioned breach occurs between two months and fifteen days immediately prior to the planned date of completion of the trip; 10% if it occurs between the fifteen days and three days before, and 25% in the event that the aforementioned noncompliance occurs in the previous forty-eight hours.
- There will be no obligation to compensate in the following cases:
- When the cancellation is due to the fact that the number of people registered for the combined trip is less than the required
- When the cancellation of the trip, is due to reasons of force majeure,
- In no case, everything not included in the contract will be the responsibility of the Organizer, there being no obligation to compensate.
- If the transfers from the hotel-airport or vice versa, included in the offer, are not met, the amount of the alternative transportation used by the client will be reimbursed, upon presentation of the corresponding receipt or invoice.

OBLIGATION OF THE CONSUMER GIVES TO COMMUNICATE ANY BREACH IN THE ENFORCEMENT OF THE AGREEMENT

The consumer is forced to communicate any breach in the enforcement of the agreement in writing or in any other form in which there should still have witness, the organizer or to the retailer and, in his case, to the lender of the service about which it treats itself. In case the adopted solutions are not satisfactory for the client, this one will have the term of one month to protest before the Agency. The Agency will have 45 calendar days to give response to the claim, term that will begin to be counted from the day following the presentation of the claim before the Agency.

PRESCRIPTION OF SHARES

General
The Organizers of combined trips will be liable for the damages suffered by the client as a consequence of the non-execution or poor execution of the contract. This responsibility will not occur when one of the following circumstances occurs:
- That the defects observed are attributable to the customer.
- That said defects are attributable to a third party and have an unpredictable or insurmountable nature.
- That the aforementioned defects are due to reasons of force majeure,
- That the defects are due to an event that the Organizer could not foresee or overcome.

Limits for compensation of damage
As regards non-bodily damages, these must always be accredited by the consumer. In no case shall the Agency be responsible for the expenses of accommodation, maintenance, transportation and others that are caused by force majeure. When the trip is made by coaches, limousines and similar and an accident occurs, whatever the country where it occurs, the consumer must submit a claim against the carrier in the respective country.

DELIMITATION OF COMBINED TRAVEL SERVICES

Travel by plane
Presentation at the airport with a minimum of 60 minutes in advance in the case of domestic flights and 150 minutes in the case of international flights over the departure time, and in any case strictly follow the specific recommendations indicated in the documentation of the trip provided when signing the contract.

HOTELS

General
The quality of the services provided by the hotel will be determined by the official tourist category, assigned by the competent body of your country.
It is established only the existence of single and double rooms allowing in some of the latter a third bed can be enabled, it will be estimated whenever the use of the third bed is made with the knowledge and consent of the people occupying the room.
The usual schedule for the entrance and exit in the hotels is based on the first and last service that the user will use. As a general rule, the rooms can be used from 2 pm on the day of arrival and must be vacated before 12 noon on the day of departure.
When the contracted service does not include the guidance accompaniment and in the event that the user foresees their arrival at the hotel at times other than those indicated, it is advisable to communicate this circumstance to the Agency or the hotel.
Also, if you bring pets, it is essential to notify the Agency at the time of making the reservation.

OTHER SERVICES

On flights whose arrival at the destination point is after 12:00 hours, the first service of the hotel, provided it is indicated in the program, will be dinner. Likewise, on flights whose arrival at the destination point takes place after 7:00 p.m., the hotel's first service will be accommodation. It will be taken into account that direct air route is one whose support is a single flight coupon, regardless of whether the flight makes a technical stop or scale. In the circuits, the coaches can vary their characteristics according to the number of passengers. In case of not reaching the necessary number of customers, it is possible that a minibus or "van" is used.

SUPPLEMENTARY SERVICES

When customers request supplementary services (for example, ocean view room, etc.) they cannot be confirmed at the time of booking, so you must decide whether to keep it or dismiss it. In case of having paid for such supplementary services and not having been loaned, the amount paid will be reimbursed by the Agency immediately upon return of the trip.

SPECIAL ECONOMIC CONDITIONS FOR CHILDREN

With regard to accommodation, the current discounts for each hotel will be applied whenever the child shares the room with two adults.

CIRCUITS

The accommodation will be provided in any of the establishments specified in the area, if this is not possible, they will be accommodated in others of the same category and area. This modification does not imply modification of the contract.

PASSPORTS, VISAS AND DOCUMENTATION

All passengers (including children), must carry their personal and family documentation, whether passport or D.N.I., according to the laws of the country or countries visited. Obtaining visas, passports, vaccination certificates, etc. will be at the client's expense. In case of being rejected by any Authority the granting of visas, for particular reasons of the user, or being denied entry to the country due to lack of the requirements that are demanded, or by defect in the required documentation, or because of not being a carrier of the same, the Agency declines all responsibility, being at the client's expense any expense that may arise. Clients, with a nationality other than Spanish, must ensure that they have complied with all the applicable rules and requirements regarding visas. Children under 18 must have written permission signed by their parents or guardians, in anticipation that it can be requested by any authority.

LUGGAGE

In terms of air, rail, maritime or fluvial baggage transport, the conditions of the carriers are applicable, with the ticket being the binding document between the aforementioned companies and the passenger. In the event of suffering any damage or loss, the customer must ask for responsibility from the transport company.

ACCEPTANCE OF CONDITIONS

Any reservation implies the acceptance of the General Conditions by the Contracting Travel Agency and the user client.

DETAILED SERVICES AND GROUPS

MUNDO CROWN S.L. with registered office at C / Parque Bujaruelo nº 16; 6-D 28924 Alcorcón (Madrid) Wholesale-retail travel agency CIC MA 1821 Mm, and CIF B84575018, registered in the Mercantile Register of Madrid, Contact telephone numbers 91 644 95 25/91 642 52 52, Fax. No. 91 644 95 25 and email address mcinfo@mundocrown.com, owner of the web www.mundocrown.com and with a commercial name MUNDO CROWN TOURS offers its clients the use of its web, conditioned to the acceptance by the client of the present General Conditions of DETAILED SERVICES AND GROUPS.
The Travel Agency must have the legal capacity necessary to acquire the services or products offered through the web, in such a way that it fully understands and understands the general conditions of such use. In the event that a service is contracted by an unauthorized natural person, MUNDO CROWN TOURS will not be liable, and must assume the expenses incurred by the individual or unauthorized company.

PROCUREMENT OF PRODUCTS AND SERVICES

The sale of tourist products and services that are provided through the website will be managed and carried out by MUNDO CROWN TOURS
The realization by the Travel Agency of reservations or purchases of individual services will be subject to the specific conditions established by said suppliers. The tickets issued to the customer will contain important notices informing of the limitations of liability and notices about limitations of liability regarding luggage.
The Travel Agency or Company must accept and respect these conditions of purchase established by the suppliers of products or services, and will be responsible to the customer for compliance with the obligations specified in the regulations in force.
MUNDO CROWN TOURS does not adhere to any mediation or arbitration system (arbitration board of consumption, transport, etc.), unless expressly agreed otherwise.

PAYMENTS

The Travel Agency undertakes to pay for the contracted services through the following means of payment
- Payment by transfer within 24 hours from the confirmation of the services to the number provided by MUNDO CROWN TOURS to the requesting Agency.
- Income in cash in any of the accounts indicated by MUNDO CROWN TOURS.
At the time of registration, the Agency may require an advance payment that in no case will be greater than 40% of the total amount of the service (unless said service has different cancellation clauses or dates in which it does not allow cancellation - in this case 100% will be requested, not having a refund in case of cancellation), issuing the corresponding receipt specifying, in addition to the amount advanced by the consumer, the reserved concept.
If the total price of the trip is not paid in the aforementioned conditions, it will be understood that the consumer desists from the trip, applying the trip cancellation clauses.
The purchase of any product will be considered effective at the moment when MUNDO CROWN TOURS receives proof of income made to the bank account, and until that moment the reservation may be canceled by MUNDO CROWN TOURS.

NISSION ISSUE AIR TICKETS

• Regulation 261/04 on the denial of boarding, cancellation or long delay of flights when the company. Air cancels a flight or incur a long delay will be responsible for providing proper assistance and attention to affected passengers, having to bear the costs of meals, calls, transportation and overnight if necessary, by virtue of the provisions of the EEC Regulation 261 / 04, which establishes the common rules on compensation and assistance of air passengers in cases of denial of boarding and cancellation or long delay of flights. In case of flight cancellation, you will also be obliged to pay the corresponding compensation to the passenger, as well as reimburse the price of the plane ticket if the passenger opts for this option. If the cancellation is due to extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken, the air carrier in charge of making the flight will not be obliged to pay the compensation but will provide the necessary assistance and attention to the passengers. affected and reimburse the price of the ticket if they opt for this option.
• Regulation EEC 2111/2005 In accordance with the provisions of the EEC Regulation 2111/2005, the organizing agency at the moment of confirming the reservation will inform about the identity of the airlines operating the flights. If, at the time of booking, the exact identity of the flight operating company is not known, the organizing agency will ensure that the passengers of the company that would probably operate the flight are informed. Likewise, if after confirming the reservation, the operating company of the flight is changed, the agency organizing the trip will immediately take all appropriate measures to ensure that the change is informed as soon as possible of the passengers.

REVIEW OF PRICES

The price of the different services have been calculated based on the exchange rates, transport rates, fuel cost and taxes and rates applicable on the edition date of the program / brochure or subsequent ones that, if applicable, have been made public in print. Any change in the price of the aforementioned elements may result in the revision of the final price of the trip, both upwards and downwards, in the strict amounts of the aforementioned price variations. These modifications will be notified to the consumer, in writing or by any means that allows to have proof of the communication made, being able, when the modification made is significant, to desist from the trip without any penalty, or accept the modification of the reservation. The presentation at the airport will be made with a minimum of 60 minutes in advance in the case of domestic flights and 150 minutes in the case of international flights over the official departure time, and in any case strictly follow the specific recommendations indicated by the documentation of the trip provided when signing the contract. In the contracting of single services, it is recommended that the client reconfirm the departure times of flights forty-eight hours in advance. It will always be understood as a direct air route that whose documentary support is a single flight coupon, regardless of whether the flight makes any technical stop.

FLIGHTS IN CONNECTION

When there is no connection from the city of origin of the client to the start of the international flight, the expenses incurred by the overnight stay shall be borne by the client.

REGULATION RESERVES HOTELS AND APARTMENTS

The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body of your country. In some cases, the category of hotels will be provided using a star classification, although this is not the current one in the specific country, in order to be more easily orientated on the services and categories of the establishments, always knowing that qualification only responds to the assessment made by MUNDO CROWN TOURS. Given the current legislation in this regard, which establishes only the existence of single and double rooms allowing that in some of the latter a third bed can be enabled, it will always be estimated that the use of the third bed is made with the knowledge and consent of the people that occupy the room. Also in the cases of double rooms for use of up to four people, no additional bed is added for these reservations. The usual time for entry and exit will be from 14 hours on the day of arrival and must be free before 12 am on the day of departure (unless other hours are indicated directly on the service voucher). You must consult MUNDO CROWN TOURS, at the time of booking, the possibility of bringing animals, as they are generally not allowed in hotels and apartments. In the case of having confirmed the admission of animals and intending to travel with them, this circumstance must be stated in the reservation voucher. The accommodation service will imply that the room is available on the corresponding night, regardless of whether the opening hours are later than originally planned. Double bed: In many hotels around the world there are few double / queen or king beds. Unless otherwise indicated, a double bed is not confirmed. The fact of traveling as newlyweds, does not imply that such a service is guaranteed, although we always inform the hotels so that they do their best to assign it.
On flights whose arrival at the destination point is after 12:00 noon, the first hotel service will be dinner (in case of Full Board and All Inclusive). Likewise, on flights whose arrival at the destination point takes place after 7:00 p.m., the hotel's first service will be accommodation.
When you request additional services (ocean view room, etc.) that cannot be definitively confirmed, you can choose to wait until the last moment or request reimbursement for the room type reservation. In case of not assigning the desired room by the accommodation once confirmed, it will be the responsibility of the establishment to establish directly with the client the compensation or change.
Apartments: When making the reservation, the client is fully and exclusively responsible for making the correct declaration of the number of people who must occupy the apartment, without omitting the children whatever their age. It is noted that the administration of the apartments can legally refuse to admit the entry of those persons not declared, there being no place for any claim for that cause. In some cases there is the possibility of enabling extra bed / s or cots, which must be requested by the clients before the contract is perfected, and that unless expressly mentioned in the contract, they will not be included in the published price of the apartment.
MUNDO CROWN TOURS informs the clients that in the reservations of hotels and apartments, the accommodation service will be provided in one of the related establishments in the same or in another of the same category and area if there is no availability in the first ones.

REGULATION RESERVES TERRESTRIAL SERVICES

Coaches can vary in their characteristics depending on the number of participants. If some passengers do not reach a sufficient number of passengers, a minibus or van may be used. Also in the description of each circuit is indicated whether the coach has air conditioning or not, it being understood that it does not have it if nothing is indicated.
In all the above cases, the design, structure, comfort and safety of the transport vehicle may not adapt to the standards and standards of your country.

TRAVEL IN GROUP

The prices of the group trips are based on the minimum number of people specified in the program, making all or part of the itinerary from the starting point or intermediate point. Check the particular characteristics of each trip. The fact that the group travels with a number of people greater than the minimum does not imply any reduction in the price.

SPECIAL ECONOMIC CONDITIONS FOR CHILDREN

Given the diversity of treatment applicable to children, depending on their age, the service provider and the date of travel, it is recommended to always check the scope of the special conditions that exist and that at all times they will be the subject of specific and detailed information and it will be collected in the voucher. In general, regarding accommodation, they will be applicable as long as the child shares the room with two adults. Abroad, the information provided will be provided on a case-by-case basis.

PASSPORTS, VISAS AND DOCUMENTATION

All users, without exception (including children), must have their personal and family documents in good standing, be it the passport or D.N.I., according to the laws of the country or countries visited. It will be on their account when the trips so require the obtaining of visas, passports, vaccination certificates, etc. In case of being rejected by any Authority the granting of visas, for particular reasons of the user, or being denied entry to the country due to lack of the requirements that are demanded, or by defect in the required documentation, or because of not being a carrier of the MUNDO CROWN TOURS declines any responsibility for acts of this nature, being any consumer's expenses incurred, applying in these circumstances the conditions and norms established for the cases of voluntary withdrawal of services. It also reminds all users, and especially those who have a nationality other than Spanish, that they must ensure, before starting the trip, to have complied with all the applicable rules and requirements regarding visas in order to be able to enter without problems in all countries that are going to be visited. Children under 18 must have written permission signed by their parents or guardians, in anticipation that it can be requested by any authority.

LUGGAGE

For all purposes and in terms of land transport, it is understood that the user's luggage and other personal belongings are kept with them, regardless of the part of the vehicle in which they are placed, and that they are transported at the risk and expense of the user. . Users are advised to be present in all baggage loading and unloading operations. In terms of air, rail, maritime or fluvial baggage transport, the conditions of the carriers are applicable, with the ticket being the binding document between the aforementioned companies and the passenger. In the event of suffering any damage or loss, the consumer must present, in the act, the timely claim to the Transport Company. The Organizing Agency is committed to provide timely assistance to customers who may be affected by any of these circumstances.

INFORMATION THAT THE DEALER AGENCY MUST FACILITATE TO THE CUSTOMER

The consumer is informed that at the time of formalization of the contract he must receive from MUNDO CROWN TOURS the pertinent information on the necessary documentation for the chosen service, as well as advice on the optional subscription of an insurance that covers the cancellation and / or of an assistance insurance that covers the repatriation expenses in case of accident, illness or death; and information on the probable risks implicit in the destination and the contracted service, in compliance with the General Law for the Defense of Consumers and Users.

PEOPLE WITH REDUCED MOBILITY

Persons with reduced mobility, before proceeding with the reservation request, must inform the retail agency of such situation, in order to assess the possibility and feasibility of contracting the trip according to the characteristics of the trip. In accordance with the provisions of Regulation EC 1107/2006, a person with reduced mobility is defined as "any person whose mobility to participate in the trip is reduced due to physical disability (sensory or locomotor, permanent or temporary), disability or intellectual disability, or any other cause of disability, or age, and whose situation requires adequate care and adaptation to their particular needs of the service made available to other participants in the service. "

NOT INCLUDED

The prices indicated do not include visas, airport taxes, and / or entry and exit fees, vaccination certificates, "extras" such as coffees, wines, liquors, mineral waters, special diets - even in cases of full board or half board, unless expressly agreed otherwise in the service-, washing and ironing clothes, optional hotel services, and, in general, any other service not expressly listed in the section "The price of the service includes" or it is not specifically detailed in the program.
The publication in any media is purely informative and the price expressed should be considered as estimated, in accordance with Art. 152 j) of RD 1/2007. Therefore, at the time of contracting at the place of destination, there may be variations on their costs, which alter the estimated price. On the other hand, these excursions or services will be offered to the consumer with their specific conditions and final price independently, not guaranteeing the possible realization of the same until the moment of their contracting. In the snow trips, unless indicated in the contract, the ski lifts and short courses or other additional expenses that the consumer must assume are not included.

TIPS

Tips are not included in the service prices. In the case of cruise ships, a complementary contribution is not included in the price of the trip, which is usually, although erroneously, usually referred to as a tip, the amount of which is a function of the duration of the trip and which is the sole recipient of the service , regarding which at the beginning of the trip the customer is warned that he must assume the commitment to deliver at the end of the trip.

CANCELLATION OF LOOSE SERVICES

- by not reaching the number of people registered the minimum expected At any time the user or consumer can withdraw from the services requested or contracted, having the right to the refund of the amounts that had been paid, whether it is the total price or the advance provided in the preceding section, but must compensate the Tour Operator for the following concepts:
1. 15% of the service contracted per person for management expenses, plus cancellation fees, if the latter had occurred.
2. A penalty, consisting of 5% of the total trip if the withdrawal occurs more than ten days and less than thirty days before the date of commencement of the trip; 15% between days 3 and 10, and 25% within forty-eight hours before departure. If you do not show up at the scheduled time of departure, you will not be entitled to any refund of the amount paid, unless otherwise agreed between the parties.
3. In the event that any of the services contracted and canceled are subject to special economic conditions of contract, such as freight of airplanes, ships, specific terrestrial services, special air fares, etc., cancellation expenses for withdrawal shall be established according to the conditions agreed by both parties.
4. Air tickets issued will carry 100% cancellation fees.
5. Reservation of private boats, private rooms in restaurants or private services will carry 100% cancellation fees.

ACTIONS IN CASE OF NEED

If the transfers / assistance from the airport hotel or vice versa or similar ones included in the reservation are not met, mainly for reasons beyond the control of the carrier and not attributable to the Organizer, the latter will reimburse the amount of the alternative transportation used by the client on the trip, on presentation of the corresponding receipt or invoice.

COMMUNICATION

Obligation of the consumer to report any breach in the execution of the service. The consumer is obliged to report any breach in the execution of the service - preferably "on the spot" or, in other cases, as soon as possible - in writing or in any other form in which it is recorded, to the Tour Operator and, in its case, to the provider of the service in question. In case of non-communication in a period of 48 hours, the claim or information provided will not be taken into account. MUNDO CROWN TOURS will have thirty calendar days to respond to the claim raised by the consumer.

To make a claim, the customer can go to MUNDO CROWN S.L, by ordinary mail - C / Parque Bujaruelo nº 16; 6-D 28924 Alcorcón (Madrid) - or by email mcinfo@mundocrown.com as well as telephone 91 6425252.

PRESCRIPTION OF SHARES

Notwithstanding the provisions of the preceding paragraph, the statute of limitations for actions derived from the rights recognized in Book Four of Royal Legislative Decree 1/2007 shall be two years, as established therein.

OVERALL RESPONSIBILITY

Organizers and retailers of combined trips will respond to the consumer and user, depending on the obligations that correspond to them for their respective field of service management, the correct fulfillment of the obligations derived from the reservation made, regardless of whether these they must execute themselves or other service providers, and without prejudice to the right of clients to act against said service providers. The responsibility towards the consumer will be solidary of all entrepreneurs, whether they are organizers or retailers, jointly participate in the contract whatever their class and the relationships that exist between them, without prejudice to the right of repetition of whoever responds to the consumer and user in front of who is responsible for the breach or defective fulfillment of the reservation of the Service. MUNDO CROWN TOURS will also respond to the damages suffered by the consumer and user as a consequence of the non-execution or deficient execution of the contract. Said responsibility shall cease when any of the following circumstances occurs:

1. That the defects observed in the execution of the contract are attributable to the consumer.
2. That said defects are attributable to a third party that is not involved in the provision of the services envisaged in the contract and that are unforeseeable or insurmountable.
3. That the aforementioned defects are due to reasons of force majeure, understanding as such those circumstances unrelated to the party invoking them, abnormal and unforeseeable whose consequences could not have been avoided, despite having acted with due diligence.
4. That the defects are due to an event that the Retailer or, in his case, the Organizer, in spite of having put all the necessary diligence, could not foresee or overcome. However, in cases of exclusion of liability for any of the circumstances provided in numbers 2, 3 and 4, the organizer and its suppliers will be obliged to provide the necessary assistance to the consumer who is in difficulties.

LIMITS FOR COMPENSATION OF DAMAGE

Regarding the limit of compensation for damages resulting from non-compliance or poor execution of the included benefits, the provisions of the International Agreements on the matter will be followed.

RIGHT OF ADMISSION / EXPULSION

The good development of the trip is based on a normal degree of harmony in coexistence with service providers and other customers, so that the member of him who disturbs or harms such coexistence can be excluded from the group.

ACCEPTANCE OF THESE CONDITIONS

The fact of being part of any of the reservations of MUNDO CROWN TOURS implies the knowledge and acceptance on the part of the travelers of each and every one of the particular Conditions, for which the client declares to have received all the opportune information.

DATA PROTECTION

We inform that the personal data you provide will be incorporated into an automated file owned by MUNDO CROWN TOURS, for the purpose of reserving the contracted services, as well as for the international transfer of your data to companies or organizers and the submission of commercial information and promotional of products related to the activity of MUNDO CROWN TOURS, providing its unequivocal consent. You can exercise your rights of access, rectification, cancellation or opposition of your data, before MUNDO CROWN TOURS, by sending a notification to the effect, to the address of our offices.